1. Digital Product Acknowledgment
By purchasing Wise tokens, you acknowledge and agree that:
- Wise tokens are digital content
- You consent to immediate access to the service
- Under EU Directive 2011/83 Article 16(m): consumers waive their right of withdrawal for digital content when performance begins with the consumer's express consent
- Clicking "Purchase" constitutes your acceptance of these terms
2. General Rule: No Refunds
Purchased Wise tokens are:
- ✗Non-refundable
- ✗Non-exchangeable for cash
- ✗Non-transferable to other accounts
- ✗Not available for resale
3. Exceptional Circumstances
We may consider refunds only in these cases:
- ✓
Double charge: If you were charged twice for the same purchase
- ✓
Technical failure: If payment was processed but tokens were not credited (and we cannot resolve it)
- ✓
Service termination: If RecipeWiser permanently shuts down
4. How to Request Support for Exceptions
- Email support@recipewiser.com
- Subject: "Payment Issue - [Your Order Number]"
- Include: order number, payment receipt, description of issue
- Response time: 3-5 business days
5. Before You Purchase
Please consider carefully before purchasing:
- Make sure you need the tokens
- Read the Token Terms
- Try our free features first
- Do not purchase if you are unsure
6. Payment Issues
- Failed payment: No charge will be made
- Pending transaction: Usually resolves within 24-48 hours
- Bank questions: Contact your card issuer
7. Contact
Email: support@recipewiser.com
Response time: 3-5 business days
Payment disputes: If you purchased via Stripe, they also provide their own dispute resolution process.
